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FAQ

 

 

Frequently asked questions


We are committed to making this a secure and easy online shopping experience for you. To help you to source the best automotive lighting in the most convenient way,our customer service team will help you to solve your questions in 24 hours .
Please email to 

sales@hongjinlight.com


How to order ?
Method 1:
Stay on category page, click + in the bottom right of the product, then add the product you want into wish list; finally, please click Order now.
Method 2:
Please write down the product you want, then send us email. we will reply in 24 hours. Please wait patiently.
Email: 

sales@hongjinlight.com

 

 


Terms of Payment
1,By T/T, 30% in advance, 70% balenced aganist B/L copy.
2,By L/C at sight.
3, Paypal. Western Union.and cash, etc

 

What beam patterns do the LED lights project? 
LED Lights have three different light patterns available –

Spot, Flood, and Hybrid (combo).

 

 


Can I negotiate the Prices?
Yes, we may consider discounts for bulk orders of individual products.

 

 


What is your minimum order quantity? 
We accept order amount more than $3000 to declare in the Chinese custome. or samples orders of any quantity, delivered by express.

 

 


How long will it take to execute my order?

This depends on the size and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule.

 

 


Do you provide samples?
Yes, we can supply samples of most items. We can send the samples by DHL,FEDEX or UPS.

 

 


Do you have products in stock?
Sorry, we do not always reserve stock. If there is any stock, we will inform you with details in the reply of your enquiry.

 

 


How much will the shipping charges be?
This will depend on the size of your shipment and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the codes and quantity, your favorable method of shipping(by air or by sea) and your designated port or airport. We will be grateful if you can spare us some minutes to help us since it will enable us to evaluate the cost based on the information provided.



What the warranty term for your products?

The guarantee is at least 2 year, best after-sale service. If there are any problems about the products, we wil conpensate according to the damage. Any feedback can send mail to: 

sales@hongjinlight.com We will compensate according to the damage,or give favorable discount in the next order.

 

 


Can I visit you?
Sure,our factory is located in RUIAN.Pls let us know if you wanna visit our factory,we will arrange for you.

 

 


Response policy
Please feedback us if your email have not been replied in 24 hours.Thank you.

 

 

 

Privacy Policy
We are fully dedicated to protecting your privacy. We do not sell, rent, or trade your information to others for any reason.


Suggestion box policy
Please share your any proposals or new thinkings .we are happy to help you to make it come true.